Privacy policy


Last updated: March 12, 2026

Giftaloon, a trading name of Glenstride Ltd, operates this store and website, including all related information, content, features, tools, products and services in order to provide you with a shopping experience (the “Services”).

Giftaloon is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, create an account, or otherwise interact with our services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the data controller responsible for your personal information is:

Giftaloon
A trading name of Glenstride Ltd
Registered in Ireland – Company Registration No. 802532

Registered Office:
Unit 2, 2 Bridge Street
Athlone
County Westmeath
N37 F1W4
Ireland

Email: info@giftaloon.ie

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our store, we may collect the following types of personal information.

Contact Information

  • name

  • billing address

  • shipping address

  • email address

  • phone number

Payment Information

Payments are processed securely by our payment providers and may include:

  • credit or debit card information

  • payment confirmation details

  • transaction identifiers

We do not store full payment card numbers.

Account Information

If you choose to create an account, we may collect:

  • username

  • password

  • account preferences

Customer accounts are optional, and you may also checkout as a guest.

Order Information

Information relating to purchases, including:

  • items purchased

  • order history

  • delivery details

  • returns or refund requests.

Communications

Information you provide when contacting us via our website contact form or email.

Device and Usage Information

When you visit our website, certain information may be automatically collected, including:

  • IP address

  • browser type

  • device type

  • pages visited

  • interaction with the website.

This information helps us understand how customers use our store and improve our services.

How We Collect Your Information

We collect personal information in the following ways.

Information You Provide Directly

When you:

  • place an order

  • create an account

  • contact us through our website

  • subscribe to marketing communications.

Automatic Technologies

When you visit our website, certain information may be collected automatically through cookies and analytics tools.

Service Providers

We may receive information from service providers that help operate our website and process transactions.

How We Use Your Information

We use personal information for several purposes.

Order Processing

To process payments, fulfill orders, arrange shipping, and manage returns or refunds.

Customer Support

To respond to questions, resolve issues, and provide assistance related to orders or products.

Website Improvement

To analyze website usage and improve performance and user experience.

Marketing and Advertising

With your consent, we may send newsletters, promotional emails, or marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

We may also use advertising tools to show relevant advertisements based on your interaction with our website.

Security and Fraud Prevention

To detect and prevent fraudulent transactions or misuse of our services.

Legal Compliance

To comply with legal obligations and enforce our store policies where required.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the website functions properly and to improve your experience.

Cookies may be used to:

  • remember your preferences

  • maintain shopping cart functionality

  • analyse website traffic

  • support marketing and advertising campaigns.

You can manage or disable cookies through your browser settings.

Sharing of Personal Information

We may share your information with trusted service providers that help operate our business.

E-commerce Platform

Our store is hosted by Shopify, which processes certain personal information in order to operate the website and process transactions.

Payment Providers

Payments may be processed by providers such as:

  • Shopify Payments

  • credit and debit card networks

  • PayPal (if enabled in the future).

Shipping Providers

To deliver your orders we may share necessary shipping information with delivery partners including:

  • An Post

  • other courier services that may be used in the future.

Analytics and Advertising Services

We may use services such as:

  • Google Analytics

  • advertising tools provided by Google

  • Meta advertising tools (Facebook and Instagram).

These services may use cookies or similar technologies to analyse website activity and provide advertising services.

Legal Requirements

We may disclose personal information if required by law or to protect our legal rights.

Data Retention

We retain personal information only for as long as necessary to:

  • provide our services

  • fulfill orders

  • comply with legal obligations

  • resolve disputes

  • enforce our policies.

Transaction records may be retained for longer periods where required for tax or accounting purposes.

Your Data Protection Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have rights under data protection laws including:

  • the right to access your personal information

  • the right to request correction of inaccurate information

  • the right to request deletion of your data

  • the right to restrict or object to certain processing

  • the right to request data portability

  • the right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at:

info@giftaloon.ie

You also have the right to lodge a complaint with your data protection authority.

In Ireland, this authority is the Data Protection Commission (DPC).

Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can remove the information.

International Data Transfers

Some of the service providers we use may process data outside the European Economic Area.

Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used to ensure that personal data remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any changes will be published on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Giftaloon
A trading name of Glenstride Ltd
Unit 2, 2 Bridge Street
Athlone
County Westmeath
N37 F1W4
Ireland

Email: info@giftaloon.ie