Terms of service

T&C

Last updated: March 12, 2026

These Terms & Conditions govern the use of the Giftaloon website and the purchase of products from our online store.

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

Eligibility to Use This Website

This website is intended for individuals aged 18 years or older.

By using this website or placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

Products and Orders

We make every effort to ensure that product descriptions, images and prices displayed on our website are accurate.

However, we do not guarantee that all information is completely error-free.

Colours may appear slightly different due to screen settings and printing variations.

All orders are subject to availability and acceptance.

We reserve the right to refuse or cancel an order at our discretion, including but not limited to situations where:

A product is unavailable
Payment cannot be processed
Fraud or unauthorised activity is suspected
an error in pricing or product information has occurred.

If an order is cancelled after payment has been processed, a full refund will be issued.

Pricing and VAT

All prices displayed on this website are shown in Euro (€) and include Value Added Tax (VAT) where applicable, unless otherwise stated.

Shipping costs, where applicable, are calculated and displayed during the checkout process before the order is completed.

We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been confirmed.

Pricing Errors

While we strive to ensure accurate pricing, errors may occasionally occur.

If a product is listed at an incorrect price due to a typographical error, system error or other mistake, we reserve the right to cancel or refuse any order placed at the incorrect price, even if the order has already been confirmed.

If payment has already been processed, a full refund will be issued.

Product Images and Mockups

We make every effort to ensure that product images and descriptions accurately represent the items offered for sale.

However, some product images displayed on this website may be digital mockups or illustrative representations. As a result, the final product you receive may differ slightly from the images shown.

Possible variations may include, but are not limited to:

colour appearance due to screen settings or lighting
print positioning or scale
minor variations in materials or manufacturing.

Product images are intended for illustrative purposes only.

These variations do not constitute defects and are considered normal characteristics of the production process.

Shipping and Delivery

Orders are shipped using third-party delivery providers such as An Post or other courier services where applicable.

Delivery times provided are estimates and may vary depending on location, courier service and external factors outside our control.

Additional information regarding delivery and shipping procedures is available in our Shipping Policy.

Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy, which forms part of these Terms & Conditions.

Please refer to the Returns & Refund Policy page for full details regarding:

return eligibility
refunds
store credit
return procedures.

Customer Accounts

Customers may choose to create an account when using our website.

You are responsible for maintaining the confidentiality of your account credentials, including your password.

We are not responsible for any loss or damage resulting from unauthorized access to your account due to your failure to protect your login details.

Intellectual Property

All content available on this website, including but not limited to:

product designs
graphics
logos
images
product descriptions
website layout and design
text and branding

is the intellectual property of Giftaloon and Glenstride Ltd, or is used with appropriate permission.

This content is protected by copyright, trademark and other intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified or used for commercial purposes without the prior written permission of Giftaloon or Glenstride Ltd.

Acceptable Use of the Website

You agree not to misuse this website or engage in activities that may:

disrupt or interfere with the operation of the website
attempt unauthorised access to systems or data
collect or scrape information from the website without permission
transmit malicious software or harmful code
use the website for unlawful purposes.

We reserve the right to restrict or terminate access to the website if misuse is detected.

Limitation of Liability

To the maximum extent permitted by law, Giftaloon and Glenstride Ltd shall not be liable for any indirect, incidental, special or consequential damages arising from:

the use of this website
the purchase or use of our products
delays or failures in delivery caused by third-party carriers
interruptions or errors in website functionality.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies or practices of third-party websites.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately once published on this page.

Continued use of the website following any changes constitutes acceptance of the updated Terms.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Ireland.

Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the Irish courts.

Dispute Resolution

If you have any concerns or disputes regarding an order or our services, we encourage you to contact us first so that we can attempt to resolve the matter quickly and fairly.

Contact email: info@giftaloon.ie